Business in the New Normal: Managing People, Emotions, and Service with Paula Henson
August 27, 2020
Join Tanya Reece and Paula Henson, Director of Education and Co-Owner of Cool Beauty Consulting and hairdresser at NOVA Salon in Louisville, KY, as they chat about changes taking place within the salon and spa industry, how the industry is adapting to the new normal, and steps salons and spas can take to continue to provide an amazing client experience.
In this Coffee Talk, we will discuss how:
- Paula uses technology and software to adapt her business practices to achieve success post COVID-19
- Salon and spa leaders can learn to recognize and validate the emotions of staff and clients
- Owners can improve their client experience today