As Meevo continues to evolve, we’re excited to share new enhancements designed to make your user experience even more efficient, intuitive, and enjoyable. This latest release is largely focused on bringing cutting-edge AI tools to the platform, along with several workflow improvements based on your feedback. Let’s dive into the details of our most exciting new features in our Q&A blog with Andrew Clarke, VP of Product Strategy!
Q1. What is your favorite enhancement in this release?
We have a lot of exciting AI enhancements coming to Meevo, and the one we’re most thrilled about is MIA (Meevo Interactive Assistant), our new AI-powered chatbot. MIA is designed to assist managers, owners, front desk staff, and service providers by answering Meevo-related questions and offering business operation suggestions, helping everyone work more efficiently.
Previously, we introduced Emma, our AI-powered email marketing tool, and the Reputation Management feature, which helps craft review responses using AI. Now, with MIA, we’re taking things a step further by giving you a hands-on assistant inside Meevo. MIA will be available as a ‘preview’ feature in this release, allowing you to get early access and provide feedback as it learns and continues to improve.
You can ask MIA a variety of questions like:
- “How does Meevo determine an appointment is rebooked?”
- “What’s the best way to configure resource-only services?”
- “How do I easily respond to reviews left on Google?”
MIA’s goal is to make accessing information faster and simpler, so you can focus on running your business. After each interaction, you can give MIA a thumbs up or down to help improve its responses. We can’t wait for you to try it and be part of shaping MIA’s future.
Q2. How will businesses benefit from this feature?
MIA will be a game-changer for businesses that want quick, on-demand support for managing their Meevo system. By providing immediate answers to frequently asked questions and offering suggestions for better business operations, MIA will save time for owners, managers, and staff. Whether it’s helping you find the right report, configure your system, or manage appointments, MIA is there to streamline the process.
Even better, MIA is available 24/7, so businesses no longer have to wait for support to get answers. This not only boosts efficiency but also enhances overall customer support. Imagine a client asks for a refund late at night—MIA will guide you through the process, ensuring you’re always ready to assist clients, no matter when they need it.
Q3. What ‘hidden gem’ should all Meevo users know about?
A small but incredibly useful improvement in this release is the enhanced process for refunding online booking deposits. In the past, if you needed to refund a deposit, you had to cancel the associated appointment, which was an inconvenience for both the business and the client. Now, you can refund the deposit directly from the client’s history, via the transaction editor, or simply by looking up the transaction number in the register.
This flexibility means faster refunds without disrupting appointment schedules, making it easier to manage transactions and provide excellent customer service. If your business uses online booking deposits, this hidden gem will be a valuable addition to your toolkit.
We greatly appreciate your support and can’t wait to hear how these new enhancements continue to help your beauty or wellness business.
Be sure to check out the full Release Notes for a complete summary of the latest updates by clicking on the ‘?’ button within Meevo and selecting ‘Walk-Through Help’.
We want your Meevo ideas!
Navigate to our Ideas Portal within the Help menu and search for your idea to see if someone has submitted it previously. If you find your idea, please comment and/or vote on that idea to help drive our roadmap priorities. If you don’t see your idea posted, please create a new one with as much detail as possible. This is the best way to stay informed on your ideas, and communicate directly with our product development team.
Have you heard about our new Meevo referral program?In case you missed it, we’ve revamped our referral program and upped the rewards just for YOU! 1. Submit as many referrals as you’d like. 2. You’ll receive $45 for every new Meevo demo completed. 3. You’ll ALSO receive $100 for every referral that goes live with Meevo. The sky’s the limit! |
